frequently asked questions

Suggested FAQ for Kenya Expedition Ltd

1. What destinations do you cover?

We offer tailor-made safari and trekking experiences across Kenya, Tanzania, Uganda, Rwanda and Dubai. Our itineraries also include mountain adventures such as Mount Meru, Usambara Mountains, and Oldonyo Lengai in Tanzania.

2. What is included in your safari/trekking packages?

Our packages typically include accommodation, meals as per itinerary, experienced guides, park entrance fees, and scheduled activities. Each itinerary varies, so full details are shared during booking.

3. When is the best time to travel?

Wildlife viewing is excellent during the dry seasons, but each destination has unique advantages throughout the year. We can recommend the best travel time based on your preferred experience.

4. What level of fitness do I need for trekking?

Most treks require a moderate level of fitness. If you have health concerns or physical limitations, please let us know—we will tailor the itinerary to suit your comfort and safety.

5. How do I book or secure a safari?

After choosing your package, we will send you a quotation and itinerary. A deposit confirms your booking, and the remaining balance is paid according to our policy. All payment steps are simple and clearly explained.

6. Can I change or cancel my booking?

Yes, but cancellation or rescheduling terms depend on the package and notice period. Please refer to our Terms & Conditions or contact us directly for clarification.

7. Do I need travel insurance?

Yes. We strongly recommend comprehensive travel insurance covering medical emergencies, evacuation, trip cancellation, and loss of belongings.

8. What should I pack for a safari or trek?

We provide a detailed packing list once your booking is confirmed, but essentials include layered clothing, comfortable shoes, sunscreen, insect repellent, a hat, and personal medications.

9. What type of accommodation do you offer?

We select comfortable, safe lodges, camps and mountain accommodations based on your itinerary and budget. Options range from mid-range to luxury.

10. Are children allowed on your safaris?

Yes. We offer family-friendly safari options. Please share your children’s ages so we can plan a suitable itinerary.

11. Do you support responsible and respectful tourism?

Absolutely. We work with local communities, support conservation, and promote respectful interaction between visitors and local people.

CLIENT’S REQUESTED CULTURAL-RESPECT FAQs

12. How should visitors behave when interacting with local communities in Kenya?

Showing superiority, entitlement, or acting as if local people are less important is deeply offensive in Kenyan culture. Kenyans value respect, dignity and good manners. Treat everyone—guides, staff, and community members—with courtesy.

13. Is raising your voice or speaking rudely acceptable in Kenya?

No. Speaking rudely, shouting, being impatient, or insulting staff is considered extremely disrespectful. Kenyans value calm, polite and friendly communication. A positive attitude always creates a better experience for everyone.

14. Do you provide different modes of transport?

Yes. We use various reliable transport options depending on the destination and itinerary. (We do not list specific vehicle types to avoid limitations and ensure flexibility.)